Eargo Reviews

Eargo Reviews (2021): In-Depth Review of Eargo’s 3 Top Models

By kbeveridge

Eargo Reviews

Eargo is one of the most popular and renowned names in the hearing care industry. Its hearing devices are known to be of the highest quality possible while remaining affordable compared to other brands.

The company is also known for its unique designs and constant upgrades to previous models. Additionally, Eargo offers a financing system that lets you acquire a high-quality hearing aid even if you don’t have the money yet.

In today’s guide, we’ll take an in-depth look at Eargo as a company. You’ll also learn more about the hearing devices it manufactures. Finally, we’ll analyze Eargo reviews about its customer service, warranties, and products.

Background on Eargo

Eargo is a technology company that specializes in the hearing care industry. It was founded in 2010 by Florent Michel, Raphael Michel, and Daniel Sheen. Since its beginnings, the company has been innovating with different hearing aid designs and models.

The first product the company launched was released to the public in 2015. Later, in 2017 the company launched the Eargo Plus, its first best-selling product. In 2018, it introduced the Eargo Max, one of its most popular hearing devices. In 2019 and 2020, it launched the Eargo Neo and the Eargo Neo HiFi.

As of today, Eargo’s headquarters are located in San Jose, California. Eargo has also entered the NASDAQ list, the second-largest stock exchange company behind the New York Stock Exchange (NYSE).

Benefits the Brand Offers

  • Eargo allows you to pay monthly for your hearing aid, giving you the possibility of receiving the product even when you don’t have the money yet.
  • Eargo’s models have a unique design that allows for breathability in your ear for better comfort.  
  • Eargo’s models have a unique design that allows for breathability in your ear for better comfort.  
  • The company has a solid warranty policy that is perfect in case of malfunctions.

Eargo is one of the leading brands in hearing care, thanks to its incredible customer service and innovative devices. Its name is synonymous with quality and trust, making it one of the best options on the market.


Eargo Models

Today Eargo manufactures three hearing devices: the Eargo Max, the Eargo Neo, and the Eargo Neo HiFi. These devices provide a unique set of benefits and drawbacks, apart from price variation.

Eargo Max

Specs:

  • Weight: 1.1 g (0.02 ounces)
  • Size: L - 18.4mm / H - 9.4mm / W - 6.8mm (0.7 x 0.3 x 0.2 inches)
  • Charging method: Rechargeable
  • Price: 1850 USD

The Eargo Max is a high-quality hearing aid with outstanding features and an innovative design. This user-friendly hearing aid is 100% rechargeable with a plug-in and plug-out design that makes the charging process a lot easier. Its nearly invisible design allows you to wear it without worrying about the device being noticeable.


Thanks to its ergonomic design, it is highly comfortable, perfect if you plan to use it for long periods. Its innovative design provides breathability and better comfort, thanks to the use of Flexi-fibers. The Flexi-fibers adapt to your ears and allow an “open-fit” technology that makes it more comfortable and accurate.


In addition, it is very functional and has high-quality technology. This model can reduce background noise, allowing you to experience a more natural sound experience.


The Eargo Max lets you choose between four pre-programmed sound profiles. All you need to do is double-tap the device on your ear until you find your preferred sound profile. Additionally, this model comes with all the necessary accessories like a charger, a cleaning brush, a micro USB cable, and more.


Eargo hearing aids are more expensive than other options on the market. However, the Eargo Max is the most affordable option among all the three that the company manufactures.


The main drawback of this model is its durability. After the first year, you’ll start to notice that the battery life goes from 16 hours to less than 10.

Pros

  • This is a rechargeable model with a plug-in-plug-out design.
  • It is a practically invisible hearing aid.
  • It has an ergonomic design.
  • This model is highly functional and sleek.
  • It has advanced sound quality.
  • It uses an internal mechanism to reduce background noise.
  • It uses breathable Flexi-fibers.
  • This model uses an open-fit design for a more natural experience.
  • You can choose between four sound profiles.
  • It comes with all the necessary accessories.

Cons

  • It is not the most durable option from the Eargo product range.

We recommend this Eargo model for: anyone looking for the most affordable Eargo hearing device on the market.

Eargo Neo

Specs:

  • Weight: 1.2g (0.04 ounces)
  • Size: L - 19.3mm / H - 6.8mm / W - 12mm (0.7 x 0.2 x 0.4 inches)
  • Charging method: Rechargeable
  • Price: 2350 USD

The Eargo Neo is a premium hearing aid with some solid features for the hard of hearing. For instance, you or an audiologist can easily set it up to your needs for a better sound experience. This model also includes four pre-set sound profiles you can choose from for different situations.


The earplugs of this device use Flexipalm technology, which can provide superior comfort and breathability for your ears. Its “open fit” design and smart technology can reduce unwanted background noise for a more natural sound experience. Additionally, it is a rechargeable, lightweight, compact, and easy-to-use device.


It includes all of Eargo’s benefits like a one-year warranty and a 45-days easy return. However, you can’t send your hearing aids for repair after that year because the company doesn’t offer a repair option. Also, this model doesn’t have the best features for people with severe hearing loss.

Pros

  • This model uses Flexipalm technology for better comfort and wearability.
  • The earplugs are extremely breathable.
  • Its “open fit” design provides a more natural hearing experience.
  • You or your hearing care professional can easily tune this device to your needs.
  • It includes four pre-set sound profiles.
  • Its smart design reduces unwanted background noise.
  • It is a chargeable model.
  • This model is lightweight, compact, and easy to use.

Cons

  • This model is not repairable.
  • It is not helpful in severe hearing loss cases.
  • This model doesn’t offer the best durability.

We recommend this Eargo model for: anyone looking for a premium hearing aid with excellent features.

Eargo Neo HiFi

Specs:

  • Weight: 1.2g (0.04 ounces)
  • Size: L - 19.3mm / H - 6.8mm / W - 12mm (0.7 x 0.2 x 0.4 inches)
  • Charging method: Rechargeable
  • Price: 2950 USD

The Eargo Neo HiFi is Eargo’s premium hearing aid with the best possible features for the hard of hearing and audiophiles. This Eargo model provides lifetime support customer service you can easily access through a support line or live chat.


It is a state-of-the-art model with a user-friendly design that provides the highest-quality sound experience. This model can be easily linked to Eargo’s app, allowing you to customize and control your hearing aid volume.


This device is the best option for audiophiles because of its outstanding sound amplifying mechanism. Additionally, this model comes with a plug-in-plug-out charging case for better portability.

It is also a nearly invisible hearing aid that uses modern technology for better comfort and breathability. This device includes all of the accessories you’ll need for a more enjoyable experience.


The main drawback of the Eargo Neo HiFi is its price. This device is the most expensive Eargo hearing aid on the market. Also, it is a one-size-fits-all model, so it might not be the best option if you have bigger-than-average or smaller-than-average ears.

Pros

  • The Eargo Neo HiFi has a state-of-the-art design.
  • It comes with lifetime support customer service.
  • You’ll get a 45-days easy return.
  • You’ll be able to use the personalized Eargo app.
  • This model provides the highest-quality sound experience possible.
  • It is the ideal option for audiophiles.
  • It is a chargeable model.
  • It is an easy-to-charge hearing aid.
  • This model uses Flexi-palms for better comfort and breathability.
  • This model includes all the accessories you’ll need.
  • It is a nearly invisible model.
  • The Eargo Neo HiFi reduces background noise while amplifying noises in your environment.
  • It has a two-year warranty period.

Cons

  • This is the most expensive model by Eargo.
  • This is a one-size-fits-all hearing aid.

We recommend this Eargo model for: anyone looking for a premium Eargo hearing aid with a nearly invisible design.


Warranty on Products

The company provides a 45-days easy return if you are not satisfied with your hearing aid. Additionally, their hearing aids come with a 12-24 month warranty in case of malfunctions or other related issues.


Eargo Complaints

Eargo is a popular and reliable company with excellent customer service and high-quality products. Most of the consumer reviews in different online platforms praise its nearly-invisible designs and rechargeable models. Users also like that Eargo has the endorsements of professional audiologists.

The main complaint about Eargo’s products is the price, which can be a lot higher than most hearing aids on the market. There are also some complaints about the helpfulness of the device, as they are not made for severe hearing loss.


Company Customer Service

Eargo works with professionals in the hearing care industry to provide the best possible guidance and customer service. They have 24/7 chats, a support line, and video tutorials explaining how the products work. You also have access to an app that lets you control your hearing aid.

The company provides a financing program for people that cannot afford hearing aids. This program has a special customer service team that is dedicated to helping you during the entire process.

If you want to contact Eargo’s support line, call this number: (855) 477-5421. Additionally, the company provides user manuals for all of its products, and its website has a FAQ section.


Top Competitor Product: Eargo vs. Miracle-Ear

Miracle-Ear is another leading technology company in the hearing care industry. Its top hearing device, the Miracle-Ear Mini, provides some excellent features. It is a comfortable device that is easy to use, compact, and provides superior comfort thanks to a custom-fit design.

  • Comfort: Eargo offers some excellent comfort thanks to its Flexi-fiber earplugs that allow for better breathability. However, Miracle-Ear uses custom-fit molds to manufacture hearing aids with a higher level of comfort.
  • Durability: These two companies are some of the most reliable names in the hearing care industry. Their top products have some excellent durability and resistance, apart from being easy to maintain and clean. However, when it comes to durability, Miracle-Ear takes the lead.
  • Extra features: Miracle-Ear provides user-friendly designs that are nearly invisible. However, Eargo’s models are also virtually invisible, with state-of-the-art designs you can control through an easy-to-use app.
  • Sound quality: Miracle-Ear provides some solid sound quality thanks to intelligent mechanisms that amplify sound. However, Eargo can deliver a better sound experience because of its noise reduction technology and pre-programmed sound profiles.
  • Quality: Both companies offer some of the highest-quality hearing aids on the market.
  • Customer service: Eargo has superior customer service because it employs hearing professionals to clarify any doubt about the devices. They also offer an excellent warranty policy and support throughout the entire financing process.
  • Price: Both Eargo and Miracle-Ear provide affordable models, but their hearing aids are still more expensive than other options on the market. However, Miracle-Ear has the most expensive hearing aids when compared to Eargo.

The Verdict

The Eargo Neo HiFi provides a lot more features and a better sound experience. For instance, its more modern design lets you link the device to your smartphone for more accurate customization. Although both devices are comfortable, the Miracle-Ear Mini offers a superior ergonomic design for better comfort.


Conclusion

In conclusion, Eargo is one of the most popular and reliable brands in the hearing care industry. The company provides a wide variety of benefits to its customers, from excellent customer service to the most outstanding hearing aid designs. It also provides some solid warranty policies and a financing plan for customers.


When compared to Miracle-Ear, Eargo has more functional devices with a unique and modern design. Its products are of the highest quality possible, and the designs allow for better breathability and comfort. However, Miracle-Ear still provides a higher level of comfort thanks to its custom-made earplugs.


Overall, Eargo is a reliable brand for edge-cutting hearing devices for the hard of hearing. Its user-friendly models are made of high-quality materials that can ensure excellent durability.


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