Adjustable Bed Troubleshooting Guide

Adjustable Bed Troubleshooting Guide: 9 Common Problems & How to Fix Them

By jwilder

Adjustable Bed Troubleshooting Guide

Adjustable beds are a fantastic way to improve your sleep and wake up feeling more energized. Studies show that getting better sleep is key to overall health for seniors. Even though adjustable beds are luxurious and easy to use, they, just like any other technology, are prone to some common issues.

Read our adjustable bed troubleshooting guide to identify and fix some of the most common problems with adjustable beds!

Common Problems (And Solutions) for Adjustable Beds

1. Remote Not Working

Of course, you’ve already checked the batteries to make sure they’re working! We’re not here to tell you to do that; you’ve already tried. But, have you checked to make sure that your bed doesn’t have a child safety lock? Similar to the child locks in a car, this function prevents the bed from moving and accidentally injuring a child who may not know what they are doing. Check your bed’s owner’s manual to see if it has this feature and learn how to disengage it!

2. One or More Functions Not Working

This means that part of the bed works, but other parts do not. For example, the head raise/lower buttons might work, but the feet do not. Or, the massage on one side of the bed works, but not the other.

In this situation, you should take a peek under the bed and make sure each component is fully plugged into the control box. Much like the individual cords that plug into a computer, the bed’s control box is where all the different motors are plugged into. If one of these connections has come loose, plugging it back in can fix the non-working components in a snap!

3. Remote Still Not Working

If you’ve checked the batteries and the child safety lock, it may be the case that your bed’s remote is just not connecting with the receiver. This requires a simple reset of the bed. Follow the instructions in your owner’s manual to reset the remote and control box; many times, this is as simple as unplugging everything and plugging it back in.

Many beds will have a similar reset process as this video that teaches you how to reset a Sealy Tempurpedic base. Watch the video, and you may be able to reset a bed of a different brand with a similar process!

4. Stuck In “Up” Position

This happens most often when, for some reason, the motors get stuck or the bed comes unplugged while in an upright position. If none of the earlier fixes are helping, there is a simple way to get the bed back down to a flat position. It won’t fix the problem permanently, but it will give you a flat bed that you can sleep on until you can have it serviced to fix the deeper issue.

This video will show you how, in under 3 minutes:

5. In-Depth Motor Troubleshooting

Sometimes, the simple fixes above just won’t solve your bed’s problems. If the buttons for one or more parts of your bed still aren’t working, there may be a problem with one of the motors. Most motors in adjustable beds are AC motors, which all work in roughly the same way. This video will show you how to troubleshoot some of the more intricate problems and identify which replacement parts you may need to order:

6. Noisy When Raising and Lowering

There are two reasons this could be happening, and one is more of a headache than the other. First, the easy one: The bed frame, headboard, or some other piece of the bed is rubbing against the mattress when raising or lowering. If that’s the case, try to create more separation between the mattress and the bed frame/headboard.

If that isn’t the case, you might be overloading the weight capacity of the bed base. Each adjustable bed has a certain weight limit, and the weight of the mattress plus you and your spouse’s weight might be overloading it. When this happens, you have two choices: get a lighter mattress, or get a bed base with a higher weight capacity.

7. My Mattress Keeps Slipping

While buying a new mattress might be the eventual best solution for this problem, there are a couple of cheaper things you can do. First, check to make sure the mattress retention bar is properly installed and is gripping the front of the mattress well.

Next, you may want to find some thin cloth straps that you can lightly tie around the whole mattress that will hold it closer to the frame without being too noticeable. If neither of those solutions work, however, it is time for a new mattress!

8. Massage Functions Not Working

Troubleshooting tips 1-3 above might be enough to treat this problem, but sometimes the massage motors need a bit more attention. This video shows you the basics of replacing a massage motor that’s gone bad. Your specific model of bed might look a slight bit different, so it’s best to combine the instructions in this video with information from your bed’s owner’s manual and parts diagram.

9. Contacting Customer Support

When all else fails, you may have to throw in the towel and get in touch with someone in customer support. Depending on the terms of your warranty, they may send you a new part, a new bed, or a technician to fix your bed. Here are a few of the most popular companies’ phone numbers and support e-mail addresses:


  • Support Phone: 1-800-697-3259

Classic Brands

  • Support Phone: 877-707-7533

Blissful Nights

  • Support Phone: 1-877-622-6550

Conclusion: Adjustable Bed Troubleshooting

Troubleshooting adjustable bed problems can sometimes lead you to incredibly simple solutions that only take a few minutes’ time. Other issues require a bit more technical knowledge and perhaps even some replacement parts. Some, though, are too big to be solved and require replacements or services to fix. In any case, you have many options available to you, and you should never leave problems with your adjustable bed untreated!

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